With an average of seven years with Kimball Midwest, our sales representatives know their stuff. Their extensive industry background ensures they have the knowledge and experience to help each customer when the need arises. They are trained to answer your questions ranging from basic questions about product availability to more complex technical product inquiries.

Our sales representatives serve as an unpaid employee for each customer, labeling, organizing, putting products away, and cleaning storage equipment. This bolsters your operation’s productivity and efficiency, allowing you to focus on core business concerns rather than squandering time managing maintenance, repair, and operations (MRO) inventory.

Our sales representatives are solutions experts you can trust:

• Upon request, they provide a no-obligation shop analysis that will give you a solid understanding of your operational efficiencies.  They are then able to offer customized recommendations to improve productivity, lowering overall MRO costs.

• Wonder what your shop could look like? Our experts provide detailed CAD drawing shop layouts showcasing a single setup, a wall of storage equipment, or an entire shop makeover. In the hands of your sales representative, this technology gives a unique window into the new, improved version of your shop.

• Safety, safety, safety. Safety trumps almost every other concern. To alleviate any unease, our sales representatives routinely host seminars covering a variety of topics including: general safety, abrasives, chemicals, cutting tools, DOT/airbrake, electrical, fasteners, hydraulics, and welding. These engaging events feature videos, live demonstrations, and printed materials.

Our sales representatives serve the varied MRO needs in a wide variety of industries, including agriculture, automotive, construction, government, manufacturing, mining, oil and gas, and wholesaling. They are invested in your success. They know the heart and soul of the business they service.

Our experts never stop learning, never stop growing. These consummate professionals undergo extensive, ongoing training throughout their Kimball Midwest careers. They are partners in your performance, resources you can depend on to drive your success.

Our trained sales representatives to work closely with you to ensure you have the quality parts you need when and where you need them. They visit your location regularly, meet with your team members, and effectively manage inventory, avoiding both overstock and understock problems.

The king of shop organization is Kimball Midwest’s exclusive Materials Management System (MMS). MMS is a dynamic, system-based product created to organize mid-to-large sized shops. The process begins when our experts conduct a no-obligation shop survey to understand your specific challenges. We then offer a detailed analysis with recommendations to effectively lower your total MRO costs.

Quality is woven through everything we do. From your first day as a customer, you will be treated to the Kimball Midwest Experience, an approach to overall quality we have implemented to establish trust and reinforce our commitment to you. Various components of the Kimball Midwest Experience are described in these links, but the recurring principle that resonates throughout is an unmistakable focus on quality.

As a Kimball Midwest customer, you’ll be aware of this quality commitment in the high level of service you receive, the top-notch products you purchase, and the incomparable overall value you enjoy that will effectively lower your maintenance, repair, and operations (MRO) costs.

Additionally, at Kimball Midwest this approach to quality is not stagnant. One of our core values, one that permeates all our activities and interactions, is the concept of continuous improvement. Never satisfied, we are focused on cultivating an environment that is green and growing, not ripe and rotting. We always want to do it right, and do it right the first time for our valued customers.

This quality commitment, we believe, is evident in everything we do, and the true differentiator between your experience with us compared to other suppliers you may have used. You’ll see the distinct difference our quality commitment makes through all aspects of our product and service offering, including:

There is no charge for the quality provided throughout all facets of the Kimball Midwest experience. It is how we do business. We are confident you will value the Kimball Midwest experience from your very first day as a customer. Our goal is that you will see us as a trusted partner in your business performance.

They say a picture is worth a thousand words. In the world of maintenance, repair, and operations (MRO) products, a presentation without a demonstration is just a conversation. In other words, our experienced professionals won’t just tell you about our superior products, they’ll take the time to show you. You’ll see the results with your own eyes. You’ll have the opportunity to ask questions, and even try the product before buying. It’s an old-fashioned approach that still works today.

Kimball Midwest products are selected because they get the job done faster, safer, and more cost effectively. Not every product makes the grade. In fact, fewer than one out of ten items our product experts review make the cut. When you buy from Kimball Midwest, you purchase a product that meets exacting standards on which you can rely.

A highlight for each sales representative is sharing with our customers the latest Kimball Midwest products. New product releases occur regularly – there’s always something new to see - and we’re excited for our customers to see these demonstrably superior, problem-solving products in action.

Additionally, through our online shop (Storefront), you enjoy access to product details, photographs, demonstration videos, SDS sheets, and much more at your convenience.

When you need a product, you need it. Sometimes right now. You don’t always have the luxury of waiting days for shipment.

As a component of the unmatched service you receive as a Kimball Midwest customer, rapid delivery is among the most vital. We delight in making certain our customers receive the products they’ve ordered when they need them. Our sales representatives commit to having the right part for you, stored in the right place, so you can find it exactly when you need it.

Rapid shipment and delivery is a requirement for customers. With the speed that business moves, having the right parts when you need them is critical. It’s what you expect. You don’t have time for delays when time is money. We meet this challenge with an unsurpassed fill rate of greater than 99% and typical shipment within 24 hours. Order it today and, odds are, you’ll have it tomorrow or the next day. You can trust you will receive the products you order when you need them.

The cost of downtime is significant, potentially unmeasurable. If you don’t have the right part when you need it, there is a price to pay. Equipment that can’t be returned to the job because you’re waiting for a component that costs only a few dollars (or cents) can be incredibly frustrating and painfully costly. Our commitment is to ensure we minimize the likelihood of such events hindering your operation.

Kimball Midwest has a first-class website that offers online ordering, product information, a company blog, and much more. Browse our product offerings 24 hours a day, 7 days a week on our award-nominated website, watch videos of our products in action, and access Safety Data Sheets (SDS).

The new True Partners program helps you recover costs on items used for repair. The online cost recovery program was designed based on feedback from our customers. This system is unique in the industry and, for our customers, is available at low or no cost. Avoid the hassle of software downloads with True Partners, which you access online.

We continuously improve and update our technology to better serve customers. The company introduced a new mobile system for our sales representatives to assist them as they partner with customers to provide customized solutions. Through its innovation, orders can be processed more quickly and efficiently. We work to stay at the forefront of innovation because we want to provide a great experience for our customers.