Q: What is Storefront?

A: Storefront is Kimball Midwest’s e-commerce and account management website. It is available to current Kimball Midwest customers at no additional cost. 

Q: How do I get signed up on Storefront?

A: First, go to www.kimballmidwest.com/login. Then, click on ‘Register a Username and Password,’ located under ‘Existing Kimball Midwest Customer.’ You will need to enter your account number and main phone number in order to proceed. You can contact your Rep to get your account information. 

Q: I have multiple people who will need access to this Storefront account. How do I add additional users?

A: You would follow the same steps outlined in Question 2. Once you’ve created your username and password, notify your Rep to get the additional users approved for use. 

Q: What is available on Storefront?

A: In addition to access to our entire 45,000+ product catalog, customers will have access to view and pay invoices and SDS sheets, track packages, check out your popular items, and our new True Partners program.    

Q: Will I be able to see pricing as soon as I sign-up?

A: In most cases, pricing is not available immediately following sign-up. Contact your Kimball Midwest Rep to get more information on your pricing.

Q: How do I find product on this site?

A: With Storefront, there are multiple ways that you can search for products. Once you’re signed into your Storefront, you can search using the ‘Product Categories’ menu on the left side of the screen. You can also search product using terms or the part number in the search bar or use our digital catalog. 

Q: How long will it take me to get my orders?

A: In most areas of the contiguous U.S. and depending on the time the order is placed, our customers will receive their orders next-day.   

Q: Can I add multiple shipping addresses to my account?

A: Yes, under the ‘My Profile’ tab you can add additional shipping addresses or add the additional addresses when you begin to checkout your cart, located on the top-right of the Storefront page.

Q: Can I pay my invoices online? If so, how do I do it?  

A: Yes, customer can pay their invoices online. Under the ‘My Orders’ tab you will find a column titled ‘Pay’. When your invoice is able to be paid, there will be a green dollar sign. Click on the dollar sign and it will take you to the ‘Pay Invoices’ screen and you will be able to select the open invoices you would like to pay, as well as the credit cards on file for the account. If you do not have a card on file you will need to contact our Accounts Receivable Department at 614-951-2792 to verify your credit card. By next day, you’re card information will be updated and ready for use.  

Q: Will my Rep still service my shop?

A: Absolutely! Storefront is an additional service that we offer our customers and is meant to give you around-the-clock access to your Rep and products to keep you going.